Staybridge Suites Merrillville, an IHG Hotel

Do not recommend staying here. We came for kids swim meet and booked here so we would have more space with separate living room and bedroom so kids could get good sleep before an early morning competition. When we got to our room there was a very loud group and we let the front desk know. Nothing was done, we tried to get the kids to sleep with the loud music and many people all yelling in the room below us. Kids woke up many times and it got more and more ridiculous as the evening went on. Called and had the front desk come up and listen to how loud it was in our room, he tried to address with the group. Within 10 minutes it was a raging party again with many people screaming and loud music. Called again as it was now past midnight and was told he tried calling the person that had actually rented the room and they were trying to get people to leave. There were a lot of people in this room. He did eventually get them to quiet down around 1am and we had to be up at 5am so it was a terrible 4 hours of sleep. Discussed with manager next day and was told that group won’t be allowed to rent from them anymore and was charged an extra cleaning fee. None of this helps me at all and it took them 4 hours with me complaining 3 times to even get anything done. No hotel can be responsible for rude guests but I do expect a good hotel would fix the issue in under 4 hours, just unacceptable. Attached is photo of gross ripped couch, rooms are not that clean and they do not clean between days apparently. Staff is very friendly, location is good but if you want to actually sleep I would not recommend this place

Do not recommend staying here. We came for kids swim meet and booked here so we would have more space with separate living room and bedroom so kids could get good sleep before an early morning competition. When we got to our room there was a very loud group and we let the front desk know. Nothing was done, we tried to get the kids to sleep with the loud music and many people all yelling in the room below us. Kids woke up many times and it got more and more ridiculous as the evening went on. Called and had the front desk come up and listen to how loud it was in our room, he tried to address with the group. Within 10 minutes it was a raging party again with many people screaming and loud music. Called again as it was now past midnight and was told he tried calling the person that had actually rented the room and they were trying to get people to leave. There were a lot of people in this room. He did eventually get them to quiet down around 1am and we had to be up at 5am so it was a terrible 4 hours of sleep. Discussed with manager next day and was told that group won’t be allowed to rent from them anymore and was charged an extra cleaning fee. None of this helps me at all and it took them 4 hours with me complaining 3 times to even get anything done. No hotel can be responsible for rude guests but I do expect a good hotel would fix the issue in under 4 hours, just unacceptable. Attached is photo of gross ripped couch, rooms are not that clean and they do not clean between days apparently. Staff is very friendly, location is good but if you want to actually sleep I would not recommend this place